Complaints policy
Raise the concern
Describe the service address, date, agreed scope, people involved, and the outcome you want reviewed. Keep photos, messages, quotes, and receipts that support the issue.
Review process
Use the same booking channel used for the service. The company should acknowledge the concern, assign an owner, review the available records, and provide a clear response or request for more information.
Escalation
If the first response does not resolve the issue, ask for a second review by a person not responsible for the original decision where practical. Nothing in this policy limits rights available under applicable law.
Last reviewed September 30, 2026.